Terms & Conditions

These General Conditions apply to all purchases made by users on the website www.wparchivio.it. By placing an order, the Customer declares to have read and accepted them.

1. Definitions

1.1In these General Conditions the following terms have the meanings set out below:

• Consumer: a natural person acting for purposes unrelated to any business, commercial, craft or professional activity they may carry out.
• Professional: a natural or legal person acting in the course of their business, commercial, craft or professional activity.
• Customer: the person who purchases a good or service online under these General Conditions. The Supplier reserves the right not to process orders from persons other than Consumers.
• Producer: the legal person who manufactures the product being sold.
• Supplier: WP Lavori in Corso S.r.l. (hereinafter “WP”), Via dell’Arcoveggio 59/5, 40129 Bologna, Italy – info@wplavori.com.
• Product: the good sold by WP on the e-commerce platform.
• Distance contract: a contract concluded between the Supplier and the Customer without their simultaneous physical presence, using exclusively one or more means of distance communication.
• Product sheet: the description on the Site showing the main features of the Product, the identity of the Supplier, the price and the payment methods, in accordance with Article 7 of Legislative Decree 70/2003 and Article 49 of Legislative Decree 206/2005.
• Site: the website www.wparchivio.it, exclusive property of WP.
• E-commerce platform: the online environment of WP where goods and services are sold.

2. Subject

2.1These General Conditions govern the sale of goods by WP Lavori in Corso S.r.l. – Tax code and VAT no. 02370420370 – Via dell’Arcoveggio 59/5, 40129 Bologna, Italy – info@wplavori.com, acting as Supplier.

3. Contractual conditions

3.1Before making an online purchase, the Customer:

1. declares to have read all the information on the Product, its features and the payment, delivery and return methods;
2. expressly authorises WP, and any Producers who ship goods directly, to use their data (including email) for everything related to the conclusion and performance of the distance contract, and to send related commercial information;
3. acknowledges that acceptance of these General Conditions is given by point-and-click, also for the purposes of Articles 1341 and 1342 of the Italian Civil Code;
4. declares to have read the Privacy Policy of the Site;
5. acknowledges WP’s exclusive ownership of the website, images, texts and content on the Site and the e-commerce platform, including copyright, distribution and exclusive-use rights;
6. acknowledges that the trademarks on the goods and services belong to their respective Producers;
7. acknowledges that the distance contract is governed by Italian law.

4. Conclusion of the contract

4.1Pursuant to Article 1326 of the Italian Civil Code, the contract is concluded when the Supplier accepts the purchase proposal sent by the Customer through the order form on the Site. The form contains a summary of the conditions of sale, the essential features of the Product, the price including taxes and shipping costs, the payment and delivery methods, and the right of withdrawal and return policy.

4.2The purchase starts by clicking the “Buy” button and is completed when payment is received through one of the methods offered.

4.3After the purchase, the Customer receives a confirmation email. The goods are then delivered, within the times and in the manner set out in these General Conditions, to the address provided by the Customer, who guarantees that it is correct and complete.

4.4If an ordered Product is not available, the Supplier will inform the Customer by email, at the address entered at checkout, within 15 working days of the purchase, explaining the reasons and refunding the amount paid.

4.5The Supplier cannot accept orders from countries other than those selectable by the Customer, or for addresses to which it cannot ship.

4.6Prices on the Site include VAT for consumers in EU countries and for professionals and companies established in Italy. For consumers outside the EU, and for professionals and companies not established in Italy (whether inside or outside the EU), prices are shown net of VAT, which must be added.

5. Delivery

5.1The Supplier will deliver the Product, according to the procedures indicated, within 5 working days and in accordance with the features shown in the Product sheet.

5.2If, for organisational or logistical reasons, delivery requires more time than indicated in 5.1, the Supplier may notify the Customer of a longer delivery time.

5.3If an order contains two or more items, the Supplier may ship them separately to deliver as quickly as possible, at no extra transport cost for the Customer.

5.4The Supplier ships through couriers and cannot be held liable for damage they cause to the goods or for delays in delivery.

5.5On delivery, the Customer must check that the packaging is intact and immediately report any damage to the courier.

5.6The Customer must not alter the Product (for example by removing the identification tag) or damage it. Otherwise, if the Customer withdraws and returns the Product, the Supplier may refuse the return.

5.7Items for intimate personal use (including, but not limited to, underwear and swimwear) cannot be returned and are excluded from the right of withdrawal.

5.8If non-conforming goods are received, the Customer and the Supplier will agree on how to return them. All transport costs, including any surcharges and customs duties, are borne by the Customer.

6. WP Club benefits

6.1A Customer who purchases the Supplier’s products automatically joins the WP Club and enjoys its benefits.

6.2WP Club members receive the WP Club Card, which collects points on purchases made on the Supplier’s websites and in its physical stores.

6.3Discounts and accumulated points can only be used in the Supplier’s physical stores.

6.4The Supplier may suspend or limit the card if it is used unlawfully (for example, by transferring it to third parties).

6.5Holding the card does not exempt the Customer from these General Conditions, which also apply when discounts or promotions are used.

6.6The Supplier may change the conditions and benefits of the card and will inform the Customer by updating the WP Club terms of use.

6.7WP Club Card promotions cannot be combined with other discounts or promotions run independently by the Supplier.

7. Warranties and liability of the Producer and the Supplier

7.1The Supplier gives no warranty on the quality of the goods; only the Producer is liable for defects or differences from the description.

7.2The Supplier is not liable for breaches by third parties that prevent delivery.

7.3The Supplier is not liable for failure to perform its obligations due to objective impediments beyond its direct control or to force majeure. In such cases it will publish information on the Site, including the expected date on which service will resume.

7.4The Supplier is not liable for Products purchased by mistake by the Customer, who is not entitled to a refund for them.

8. Customer obligations and responsibilities

8.1The Customer must not enter false, incorrect or incomplete data, or data they are not freely and lawfully entitled to use, either when purchasing or in later communications about the contract, and must ensure that such data does not infringe any third-party rights.

8.2The Customer releases the Supplier from all liability arising from the incorrect or unlawful entry of personal, tax or accounting data, including through a simple material error.

8.3The Customer must pay the full price of the Products shown in the purchase proposal, using only the payment methods listed on the Site.

8.4The Customer must not use or exploit the images, texts, videos or any other content on the Site and the e-commerce platform.

8.5The Customer indemnifies and holds the Supplier harmless from any claim by third parties.

9. Returns and refunds

9.1The Consumer may withdraw from the contract without penalty and without giving any reason within 14 (fourteen) days of receiving the goods, subject to the exclusions set out in Legislative Decree no. 206 of 6 September 2005 (Consumer Code).

9.2The Customer must not remove tags or seals. The Supplier may refuse returns without them, or returns that are otherwise altered or damaged.

9.3Items for intimate personal use (see 5.7) cannot be returned and are excluded from the right of withdrawal.

9.4For non-conforming goods (see 5.8), the Customer and the Supplier agree on how to return them; all transport costs, surcharges and customs duties are borne by the Customer.

9.5For any return, the Supplier advances the transport costs and charges them to the Customer by deducting them from the refund, together with any surcharges and customs duties for the return shipment.

9.6If the returned goods do not match those purchased from the Supplier, or the Customer uses return methods other than those indicated by the Supplier, the costs of handling the return will be charged to the Customer.

9.7If the Customer returns several items in separate shipments, the Supplier will deduct the costs of each shipment (including surcharges and customs duties) from the refund.

9.8The Supplier will refund a defective item only after quality checks confirm that it is non-conforming. Refunds are made using the original payment method (credit card, prepaid card, PayPal, etc.) or by bank transfer.

9.9Where a refund is due, the Supplier will make it within 5 (five) working days of receiving and checking the goods. The Customer acknowledges that the date of the refund and the date the money is credited may differ because of the payment provider’s processing times.

10. Termination of the contract

10.1The Customer’s obligations set out above, and successful payment, are essential. Failure to fulfil even one of them will result in the automatic termination of the distance contract by operation of law.

11. Applicable law

11.1The contract concluded between the Supplier and the Customer is governed by Italian law.

12. Jurisdiction

12.1If an attempt at amicable settlement fails, the Court of Milan shall have exclusive jurisdiction over any dispute arising from this contract.

13. Contact form

13.1By submitting a request through the contact form, the user agrees that their information will be handled in accordance with the Privacy Policy.

13.2We will use this information only to answer the enquiry and provide the services requested. We do not collect it for marketing purposes or share it with third parties for marketing. For details on how personal data is processed, please read the full Privacy Policy.

14. Final provisions

14.1Anything not covered by these General Conditions is governed by the Italian Civil Code and other applicable laws, in particular the rules on intellectual property and electronic commerce.